I've filled out the Register and Join our Community form on the Software Bisque Web Site , accepted the services agreement, and then clicked the Create User button. After doing so, I never received the automated email that contains my user name and password. Why?
I cannot sign in to the Software Bisque Support Corner.
I receive an "access is denied" message when attempting to sign in.
There are many possible reasons why you may not be able to sign on to the Software Bisque Web Site.
Reason 1I'm trying to sign in using Internet Explorer 10 on Windows 8. Solution 1See SBKB 1231 for details.Reason 2The automated email that contains your sign in information may not be sent to you instantaneously. At least 30 minutes must pass before the automated email is sent from Software Bisque web server. Solution 2Wait at least 30 minutes after clicking the Create User button to receive your email. In most cases, the email delivery time is much shorter (about 5 minutes).
Reason 3You are entering the wrong sign in name and/or password on the Sign In page. Solution 3This is a very common cause for SBSC sign in failure. Please double (and triple) check your sign in name and password. Remember, the password is case sensitive. You must type the exact password, without any errors or omissions.
Reason 4The email from Software Bisque has been quarantined by anti-spam software on your computer.Solution 4Check your "anti-spam" quarantine folder to make sure that the email from Software Bisque has not been "removed" from your in box. Or, configure your anti-spam software to add the www.bisque.com domain as a "trusted source", or add it to your "friend's list".Reason 5Your email provider requires email senders to fill out a separate form before you can receive email messages from the sender. (Earthlink, and other email providers, use this method.) Solution 5Configure your email account so that you can receive emails from www.bisque.com. Although Software Bisque tries to fill out the separate form, the process often fails, so that all Software Bisque emails to you are rejected. Reason 6You have not actually joined the Software Bisque Support Corner. (There was a problem or other error during the sign in process).Solution 6 To verify whether or not you've actually joined the Software Bisque Support Corner:
If you see an error message stating A user with this email address already exists it means there is already an account with the email address you've entered.
To recover your forgotten sign in name (or alias or user name) or password,
Click the Sign In link.
On the Sign In page, click I Forgot My Password or Sign In Name link.
On the Recover Password page, enter your email address (the same one you entered above), and then click the Recover Password button. Note that all of the above reasons still apply for receiving an email with your sign in and password.
Reason 7You've visited the Recover Password page, entered your email address, and then clicked the Recover Password button, but have not joined the SBSC.Solution 7 If you do not already have an account on the SBSC, and attempt to recover your sign in name or password, you will not receive an email. In this case, please Join the SBSC to proceed.
Reason 8Cookies are not enabled. Solution 8See the First Time Users page for details on how to enable cookies.
Reason 9Multiple browser windows are open on your computer, and the sign in information cannot be updated properly due to caching. Solution 9
Software Bisque Support Corner
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Software Bisque, Inc.
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Golden, Colorado 80403-8058
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