Please see SBKB 1239 - Troubleshooting USB Communication Failures for additional information.
By default, Microsoft Windows power management plan can suspend power to one or more USB devices connected to the computer (called USB Selective Suspend). Once power to the USB port is suspended, TheSky will report communication errors, time out errors and potentially other unexpected device to PC transmission errors for any mount, camera, hub, or other USB device that is connected to this USB port.
Edit the computer's power management settings to disable the USB Selective Suspend setting.
Power management settings can be configured for each USB port on the computer.
Make sure to repeat the above procedure for every USB port.
SBKB;communication errors;timeout errors;Paramount;
Daniel R. Bisque
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