TheSkyX crashes or has other problems when launching, or when attempting to use one of the features listed below:
Problems like those described above can be the result of a system incompatibility with the graphics hardware acceleration used by TheSkyX. A fundamental change in this regard was introduced with version 10.5.0 (primarily impacting, and for the benefit of, those running TheSkyX on Windows). While the change has improved compatibility overall, a small percentage of systems may be adversely affected; updating the system's video driver typically resolves related issues.
Disable TheSkyX's Graphics Hardware Acceleration
For troubleshooting purposes, try disabling TheSkyX's use of graphics hardware acceleration using one of the following methods.
By keyboard when launching (Windows only):
Through TheSkyX's user interface:
If disabling the graphics hardware acceleration eliminates crashing or another problem, check for—and if available install—a newer video driver for your graphics card, as it may have improved compatibility with TheSkyX's implementation of hardware acceleration.
See the Hardware Acceleration section of the user guide for more information, including a list of TheSkyX features that require it.
Enable TheSkyX's Graphics Hardware Acceleration
To enable TheSkyX's use of graphics hardware acceleration (its default state), use one of the following methods.
Through TheSkyX's user interface (preferred):
SBKB; horizon; Intel Graphics hardware; launch; OpenGL; OS X; panoramic; settings; TheSkyX Professional Edition; TheSkyX Serious Astronomer Edition; video driver; Windows
Last Revised: 2017-12-12
Brian S. RickardSoftware Bisque, Inc.
Apps and Add Ons
Camera Add On
TPoint Add On
Dome Add On
TheSky for iOS
Paramount ME II
ME II Accessories
TheSkyX Installers and Updates
Search this site using Google
Ask Pre-Sales Questions
Register My Serial Numbers
Enriching your astronomy experience since 1983