About Paramount MX upgrade Firmware,I need Help;

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musicworm Posted: 01-06-2018 6:47 AM

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Hello,Software Bisque

Because the my paramount MX homing sensor cable is broken，But I didn't find it the first time,So I upgrade the last Firmware.

However, I did not see the prompt on the web page about MX can not upgrade Firmware, Now after I upgrade the firmware，my mount shows this  "cannot connect, Error Code 203" wrong, unable to connect to the computer.

What can I do to make the mount work again?

I need  express the motherboard to you and fix it?

How much cost to fix it？

And Please tell me the address,If I need express main board to be fix it by you;

(The best way，There is have a software that makes the mount work again;)

Waiting for a reply. Thank you

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Daniel R. Bisque replied on 01-08-2018 5:01 PM

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musicworm:

Because the my paramount MX homing sensor cable is broken，But I didn't find it the first time,So I upgrade the last Firmware.

From here:

1. Install the latest release of TheSkyX Professional Edition (macOS Win).
2. See page 5 of this document for step-by-step firmware update instructions.

If the above fails, it's possible that the MKS 5000 has been "bricked" by not installing the firmware updates in the correct order (particularly for the original Paramount MX).   If this case, the control system can be returned to Software Bisque so that it can it can "reflashed".  See this page for details how to proceed if this is required.

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Daniel R. Bisque replied on 01-09-2018 1:35 PM

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musicworm:

so I need your send me "Returned Merchandise Authorization (RMA) "

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musicworm replied on 01-10-2018 6:54 PM

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The page has been read, the page prompted me email to get the RMA number, I did not receive any reply after sending the email.What should I do?thanks very much！

Good day！

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Daniel R. Bisque replied on 01-10-2018 7:25 PM

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musicworm:

did not receive any reply after sending the email.What should I do?

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Paul.Lee replied on 01-11-2018 7:53 PM

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Hi,Daniel R

Good Day！

I'm a friend of the Musicworm, Paul.

Last year I upgraded my mount  MX for my remote observatory, Because Musicworm is recommended in our group.and many of my friends were discussing and learning about our control system (two rooms, 21 telescopes);

Everyone wants to upgrade Paramount at next time, because seeing as a remote observatory is really fantastic;

Today，I know my friend Musicworm upgraded the imperfect firmware Download on your website, causing the mount to MKS 5000 has been "bricked", and  I see your RMA documents show minimum cost is $500（your retail price is really $800.）, it's very unreasonable and unacceptable for all pepole Want to upgrade mount;

 If the sale is so expensive (and because you are releasing imperfect firmware), then Chinese enthusiasts will be very difficult to accept，It also makes it meaningless for a lot of Chinese documents and experiences of Musicworm.

We hope bisque can reduce the cost by the imperfect firmware.

Thank you and bisque team for being able to have such a good equatorial instrument to be our choice, and hope your service is so good!

Paul.Lee

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Daniel R. Bisque replied on 01-12-2018 11:29 AM

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musicworm:

 I see emails showing,the minimum charge to service or repair is $500,is 

The cost of a replacement MKS 5000 PCB (less the security deposit) is $400.00 plus shipping.

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Brian Rickard replied on 01-14-2018 2:02 AM

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Paul.Lee:

Today，I know my friend Musicworm upgraded the imperfect firmware Download on your website, causing the mount to MKS 5000 has been "bricked", and  I see your RMA documents show minimum cost is $500（your retail price is really $800.）, it's very unreasonable and unacceptable for all pepole Want to upgrade mount;

 If the sale is so expensive (and because you are releasing imperfect firmware), then Chinese enthusiasts will be very difficult to accept，It also makes it meaningless for a lot of Chinese documents and experiences of Musicworm.

We hope bisque can reduce the cost by the imperfect firmware.

I think something is being lost in translation here. Please watch for a private message from me requesting your questions in Chinese.

Thank you.

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musicworm replied on 02-07-2018 5:22 PM

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Yesteday，I have received the MKS5000 board and successfully repaired my mount. Thank you very much for your help.

Now, please give me your address, I will my original MKS5000 board UPS to you, notice have a gift to you in the package;

Chinese New Year is coming. Happy New Year.

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Brian Rickard replied on 02-08-2018 4:29 AM

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I'm glad to hear that you received the replacement board, and that it has solved your problem.

There was supposed to have been a return shipping label included in the package. In any case, the shipping address is that which appears at the bottom of the pages on our web site:

Software Bisque
862 Brickyard Cir
Golden, CO  80403
USA

And if you need to supply a telephone number, it is +1 303 278 0045.

If we provided you an RMA number, then please indicate that on the outside of the package, on a note inside, or both.

musicworm:

notice have a gift to you in the package

Thank you! That's most generous, and certainly not required.

Happy New Year!

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musicworm replied on 02-21-2018 10:15 PM

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Hi,BRrian

The package has been signed,Do you  received it?