Software Bisque

Take a virtual tour of the Software Bisque campus Watch Steve Bisque discuss the Paramount mount with S&T's Dennis Di Cicco Read the Paramount MYT Review Read about the Paramount Software Suite

MKS5000 Replacement Question

rated by 0 users
This post has 2 Replies | 2 Followers

Not Ranked
Posts 5
mongrelf@comcast.net Posted: 04-30-2018 1:03 PM

Hi Guys,

I have a Paramount MX where the USB connector socket was inadvertently pushed through into the PC board housing,  coming unsoldered in the process. Now I am looking to get that replaced which I assume will entail purchase of a new board. 

Without access to the mount via USB, I am unable to recover the MKS_INDEX_ANGLE values from the current board which was mentioned as important in your documentation for replacement.  What would that mean to the new board purchase? 

I did attempt adding a WiFi board without success which I assume was due to outdated firmware but can't check firmware version either without a USB connection. 

 

 

Top 10 Contributor
Posts 26,675
Software Bisque Employee

mongrelf@comcast.net:
Now I am looking to get that replaced which I assume will entail purchase of a new board. 
Correct.

To get the process started, please fill out an RMA Request Form and email it to the Front Desk.  The step-by-step warranty replacement procedure is here.  Here are additional MKS 5000 replacement links:

mongrelf@comcast.net:
What would that mean to the new board purchase?

  • Software Bisque can use the mount's serial number to look up the motor index angles that were used originally, and program the replacement board accordingly.
  • The motor index angles can be measured as described in the Troubleshooting section of this document.

Daniel R. Bisque

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

Office Hours: 8 a.m.-5 p.m. Monday-Friday GMT-7:00

Posting Etiquette

Not Ranked
Posts 5

Thanks Daniel.  I submitted an RMA Form to start the process.

 

Mike

Mike Todd

 

Page 1 of 1 (3 items) | RSS

   

© 2018 Software Bisque, Inc. 862 Brickyard Circle, Golden, CO 80403-8058 USA - phone: +1 303 278 4478 fax: +1 303 278 0045
Google+