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Theskyx

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William Caldwell Posted: 05-27-2018 7:35 AM

Purchased Theskyx Serious Astronomer edition, download + box. I just received the box and it was just that an empty box. I was under the impression that a software DVD was included, as is generally the case when purchasing a boxed edition. An included DVD I believe is stated in your download instruction area. If in fact all I was to receive was an empty box I am certain I would only have purchased the download.  Any clarification would be helpful. Thanks....

Sales # 31247 

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Software Bisque Employee

Thank you for your purchase! I apologize for the problem; naturally, it's not our intent to ship an empty box. I will bring this to the attention of our shipping staff, who will be able to correct this for you.

Brian S. Rickard
Software Bisque, Inc.

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 Mr. Rickard

 As yet I have not been contacted by your shipping staff. Any help would be appreciated.

William Caldwell sales # 31247

Top 10 Contributor
Posts 3,289
Software Bisque Employee

I will inquire again. Thank you for your patience.

Brian S. Rickard
Software Bisque, Inc.

Top 10 Contributor
Posts 3,289
Software Bisque Employee

William,

I'm sorry for the delay—I had failed to follow through the first time. The missing product was shipped to you on Monday (June 11).

Brian S. Rickard
Software Bisque, Inc.

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