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All of my subscriptions show 0 days Left

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Top 150 Contributor
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Marshall Edgell Posted: 08-02-2018 11:12 AM

I just renewed my subscription to CCDSoft but it shows 0 days left and no installer has arrived. I need a new installer since my old computer died an ugly death.

 

marshall edgell

Top 10 Contributor
Posts 3,123
Software Bisque Employee

Marshall Edgell:
I just renewed my subscription to CCDSoft…

Thank you!

Marshall Edgell:
…but it shows 0 days left…

I see that all of your registered products presently indicate "No Actions Possible". In some cases (e.g. add-ons, which have no subscription) that is as it should be, but in the case of at least TheSkyX Professional Edition, this should instead be "Renew". I will ask our Front Desk staff to correct that for you.

Marshall Edgell:
…and no installer has arrived.

Installers aren't automatically delivered, they're made available from the Downloads section of our web site. Specifically, see the CCDSoft Version 5 for Windows Full Installer. I've verified that your account has access to this.

I see that you also just bought the Camera Add On for TheSkyX Professional. If that was intentional, thank you. Or was it merely another attempt to get the CCDSoft installer?

Please keep in mind that we recommend that our customers retain backup copies of the full installer and any update installers (particularly the latest) that they've obtained for our software products. These can be used in the future to install the software on a different computer. (Our standard license permits installation and operation of the software on up to two computers at any given time.)

Brian S. Rickard
Software Bisque, Inc.

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