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Subscription payment error

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Posts 12
Pete Posted: 10-28-2018 6:01 AM

Hello

 

I just tried to make the payment to renew my license subscription but got the error "4:An error occurred during processing. Call Merchant Service Provider." with no further details to what actually went wrong

Can someone please advise because I am loath to keep entering payment details when I have no idea of the problem

 

Many thanks

Pete

Top 75 Contributor
Posts 242
Software Bisque Employee

Hi Pete, 

I apologize for the issue that you experienced. 

I have sent you a privet email in response to your request. 

Please let me if you have not received it. 

Thank you, 

Dorothy Nantz 

Front Desk

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

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