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Subscription payment error

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Pete Posted: 10-28-2018 6:01 AM



I just tried to make the payment to renew my license subscription but got the error "4:An error occurred during processing. Call Merchant Service Provider." with no further details to what actually went wrong

Can someone please advise because I am loath to keep entering payment details when I have no idea of the problem


Many thanks


Top 75 Contributor
Posts 265
Software Bisque Employee

Hi Pete, 

I apologize for the issue that you experienced. 

I have sent you a privet email in response to your request. 

Please let me if you have not received it. 

Thank you, 

Dorothy Nantz 

Front Desk

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

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