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Paramount software suite paid for but not showing

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Tony Wade Posted: 10-29-2018 2:40 PM

Hi ,

        I paid for the Paramount MX software suite but it is not showing in my orders ,why is this so.

 I find that I cannot download  from the website.Please would you help in sorting this for me.

 

   yours sincerely

 

   Tony Wade

Top 10 Contributor
Posts 26,769
Software Bisque Employee

Sorry for the troubles, we'll get this sorted out.

Tony Wade:
  I paid for the Paramount MX software suite but it is not showing in my orders ,why is this so.
Do you have a Software Bisque invoice number associated with this purchase? 

Your account indeed shows no recent orders, and has no physical address associated with the account.  The invoice number will help track down the purchase.

Thank you.

Daniel R. Bisque

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

Office Hours: 8 a.m.-5 p.m. Monday-Friday GMT-7:00

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Top 10 Contributor
Posts 3,287
Software Bisque Employee

By email 2018-10-31 13:16Z (How do I reply to a post on the Software Bisque Forum?):

Tony Wade:

Hi
      Thank you for your help
  Much appreciated

Brian S. Rickard
Software Bisque, Inc.

Top 75 Contributor
Posts 242
Software Bisque Employee

Hi Tony, 

I am currently working to see if you made a purchase in 2017 to renew your subscription. 

Best, 

Dorothy Nantz 

Front Desk

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

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Top 75 Contributor
Posts 242
Software Bisque Employee

Hi Tony, 

I apologize I have no records of the purchase in 2017 when your subscription lapsed or recently for the renewal of your subscriptions.

Please let me know if you need assistance with renewing your subscription. 

Kindest regards,

Dorothy Nantz 

 

Front Desk

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

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