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Paramount ME Reparation

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Luigi.Muolo Posted: 05-08-2019 8:06 AM

I have a mechanical issue with the Paramount ME mount, it doesn't move properly. 

Is possible to ship it back to you for some reparations?

Or can you suggest me some procedures in order to fix this issue? 

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Software Bisque Employee

It is possible to have the mount serviced at our facility, but it may also be possible that we can help you correct the problem yourself. Would you please give more detail about the problem you're experiencing? For instance, do the motors successfully initialise when the mount is powered on? If so, is the mount able to home properly? Does the problem occur when slewing to a target, and if so, is it limited to certain areas of the sky?

Brian S. Rickard
Software Bisque, Inc.

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