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Purchase Sky6 serious astronomer

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riverola Posted: 03-22-2009 3:01 AM

Sirs:

As of yesterday I bought through your store, the Serious Astronomer edition of Sky6. Hawever after receiving the order number  115844, I got a server error as follows:

 

 

 

 

 

 

 

 

 

"Thank you for your order.

Your web order number is 115844.

Please write the number down (or print this page) in case you have any questions regarding this order.

Please wait while we attempt to send a confirmation email...

Persits.MailSender.4

 

 

error '800a0004'

Connection timed out.

 

 

/secure/thesky6ordercenter/SUBMITORDER.ASP, line 107"

 

I wonder if either

1) All is well and I can download my purchase

2) My purchase has been cancelled

3) I have purchased the product, but I do not have what is requiered for its downloading

Also, how do I download it?

Thanks

 

Josep Riverola

 

 

Top 10 Contributor
Posts 27,816
Software Bisque Employee

I've forwared your order specific questions to Lean and Colleen at the Front Desk.  They'll confirm your order status.

TheSky6 is not currently available via download at this time.

See this blog for details about upcoming changes to the SB web infastructure:

http://www.bisque.com/sc/blogs/daniel_bisques_blog/archive/2009/02/11/please-bear-with-us-changes-they-are-coming.aspx

Daniel R. Bisque

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

Office Hours: 8 a.m.-5 p.m. Monday-Friday GMT-7:00

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Top 10 Contributor
Posts 4,059
Software Bisque Employee

Josep,

The "Connection timed out" error ocurred when attempting to send you an order confirmation email.  Your order was received, however, you didn't get a confirmation email.

Matthew Bisque

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

Top 75 Contributor
Posts 268
Software Bisque Employee

Hello,

Yes your order was received and shipped on Monday 3-23-09 via UPS 2nd day air, it should arrive today Wednesday 3-25-09. You should have received this tracking number from UPS 1Z49590W6748501645  via you email.

Thank you,

Colleen Bisque

Software Bisque Front Desk

Front Desk

Software Bisque, Inc.

862 Brickyard Circle

Golden, Colorado 80403-8058

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