Running TheSkyX results in the following abnormal behavior, including (but not limited to):
The issue below was incorrectly assigned to this support case:
This issue has been resolved in TheSkyX version 10.1.4 and later (not yet released; no release date at this time).
TheSkyX is not compatible with laptop or desktop computers that use Intel graphics hardware and version OpenGL 1.4 and earlier. If, after installing the latest video drivers from Intel does not resolve TheSkyX's abnormal behavior, then the computer is not capable of running TheSkyX.
For desktop computers, purchasing and installing a later model graphics card (from ATI or NVIDIA) will allow TheSkyX to run normally.
Incompatible Intel Display Devices:
TheSkyX Compatibility Test shows a "passed" message when running for a computer running Intel graphis hardware and OpenGL 1.4:
At this time:
If your computer uses Intel graphics hardware, and OpenGL 1.5, the behavior should not persist. Some users report otherwise. Software Bisque is researching the reasons why the Intel graphics hardware with OpenGL 1.5 behave unlike other OpenGL 1.5 video driver implementations, and make a determination as to whether these 'conflicts' are resolvable via "TheSkyX OpenGL implementation" software workarounds or not. That determination has yet to be made.
Update (August 18, 2009) 12:50 PM
Software Bisque has purchased a computer that uses the Intel graphics display hardware and researching software workarounds to the above Intel OpenGL video driver issues.
Update (August 18, 2009) 2:10 PM
Software Bisque has modified TheSkyX to workaround the Intel/OpenGL issue. The next update of TheSkyX Serious Astronomer Edition resolves some but not all of the Intel/OpenGL video driver conflict issues.
TheSkyX Student Edition, TheSkyx Serious Astronomer Edition, all versions
SBKB, Intel Graphics hardware, OpenGL 1.4.
Last Reviewed: October 8, 2010
Daniel R. Bisque
Software Bisque, Inc.
862 Brickyard Circle
Golden, Colorado 80403-8058
Office Hours: 8 a.m.-5 p.m. Monday-Friday GMT-7:00
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