CCDSoft/Vista/Apogee32.dll Error

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ricyr Posted: 02-02-2010 11:56 PM

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I have your ccdsoft and needed a new computr I purposefully bought a 32 bit machine.  It had Vista.  Now I cant make my ccdsoft work - I get the Apogee32.dll not found error and the program shuts down.  Hmmm..  and also I can't get passed the password on the upgrade and the camera plugin driver etc whats up with that??  I didnt even rememebr there was one

Rick

SLC  Help please

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Daniel R. Bisque replied on 02-03-2010 7:04 AM

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UAC or other AV software is preventing successful installation of CCDSoft (or removing required Registry entries "after installation").

Related threads:

Support Article that describes the cause and workarounds: http://www.bisque.com/support/sbkb2/280.asp

http://www.bisque.com/sc/forums/p/2136/6018.aspx#6018

http://www.bisque.com/sc/forums/p/6167/21529.aspx#21529

ricyr:

I can't get passed the password on the upgrade and the camera plugin driver etc whats up with that?? 

• The CCDSoft Latest Update does not require a password. 
• The CCDSoft Camera Plug In (sold separately) does require a password.  When you purchase this product, you receive an email with your password and serial number.

If you need the CCDSoft installer password, and/or the CCDSoft Camera Plug In password, please register your serial numbers, and we'll go from there. 

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ricyr replied on 02-03-2010 1:48 PM

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Here is a screen shot - my install Key for CCDsoft purhcased through SBIG is XXXXXXXXX.  The program keep opening up under Vista and asking this - about 50% of time it goes the other route where it needs the Key instead of asking for a password,  none of the CCD upgrades ask for key they all ask for password hmmmmmmm....

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Daniel R. Bisque replied on 02-04-2010 12:46 PM

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The CCDSoft installers and updaters are working as expected.  Here are some critical distinctions between the CCDSoft Version 5 full installer and the update:

• The CCDSoft Version 5 Full Installer (113.5 MB) requires a password and serial number to install the latest, complete version of CCDSoft version 5. 
• The incremental CCDSoft Version 5 Latest Update (10.7 MB) does not need a serial number or password to be installed.  An earlier version of CCDSoft must be present on the computer.

In general, if the CCDSoft installation application that you run does not request a password and serial number, then you're running the CCDSoft updater (not the full installer), or the full installer has determined that CCDSoft is already installed on the computer, and does not ask for the SN again.

If the installer asks for a password, the you're attempting to run the CCDSoft Version 5 Full Installer, not the CCDSoft Version 5 Latest Update.

I hope this makes sense.

Any any rate, I've privately emailed you the CCDSoft Version 5 Full Installer password.

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fxmodels1 replied on 05-18-2010 6:02 PM

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Hi...
I had the exact same problem with Apogee32.dll under Windows 7. After shutting down the UAC CCDSoft installed and ran.. BUT, when I then installed the CCDSoft update, now it NO LONGER runs and immediately crashes with a "Program cannot start because Eigenval2.dll is missing from your computer" message...

I know you said that CCDSoft is compatible with Windows 7 so I figure there is a simple issue here. Please let me know as I am using all this with my remote observatory and new laptop to run it which currently cant!

Thanks,

Marc Dantonio

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Daniel R. Bisque replied on 06-01-2010 3:29 PM

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Please install the CCDSoft Version 5 Latest Update.