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TheSkyX Student Won't Run

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Locoman Posted: 03-14-2010 8:53 PM

I got my Skywatcher telescope with TheSkyX Student and installed it.  When I try to run it I get a windows error message  "TheSkyX has encountered a problem and needs to close."  I downloaded the TheSkyX compatibility Test and it said "Passed  TheSkyX should be able to run on this computer"

Doug

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Daniel R. Bisque replied on 03-15-2010 10:58 AM

Start here: http://www.bisque.com/sc/forums/p/8702/31164.aspx#31164.

If the behavior persists,

  1. What OS?
  2. Are the latest updates for the OS installed? (If Windows, use the Windows Update feature.)

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Locoman replied on 03-15-2010 11:14 AM

It's Windows XP Home edition.   All updates are installed including my display adapters.

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yinanlin replied on 04-14-2010 6:53 PM

I have suffred from the similar problem with this SkyWatcher bundled software. Did you find any clue to run?

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Locoman replied on 04-16-2010 1:20 PM

No, I finally gave up trying!

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Daniel R. Bisque replied on 04-21-2010 8:27 PM

Run TheSkyX Compatibility Test  for Windows.

What is version of OpenGL reported?  And, what make and model video display?

 

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Locoman replied on 04-22-2010 9:06 AM

I ran the compatibility test and here's the results.  Version 1.4.0, Parsed Version 14, Vendor SIS, Renderer 650/m650 VGA

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yinanlin replied on 04-24-2010 12:11 PM

I ran the compatibility test and it showed "PASSED". The video card is nVidia 6200 with 128MB RAM. It is openGL 2.1.2 version. I also tried to downloaded all historical video drivers (2007 - 2010) from nVidia, and none of them can work with TheSkyX.

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Daniel R. Bisque replied on 04-24-2010 12:18 PM

TheSkyX Student Edition requires OpenGL 1.5 or later to run.  See the TheSkyX Student Minimum System Requirements page for details.

Did you update the computer's video driver?  If so, then the computer's video hardware is not capable of running TheSkyX Student Edition. 

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Daniel R. Bisque replied on 04-24-2010 12:54 PM

yinanlin:
I also tried to downloaded all historical video drivers (2007 - 2010) from nVidia, and none of them can work with TheSkyX.
This is an unnecessary step.

  1. What is the exact OS?
  2. Are the latest OS updates installed?
  3. What is the exact wording of the error message?

Thanks.

Daniel R. Bisque Software Bisque, Inc. 912 Twelfth St Golden, CO 80401-1114 USA Software Bisque Home Office Hours: 8 a.m. - 5 p.m. Monday-Friday Mountain Time (GMT-7:00)

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