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Serial number

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Andre du preez Posted: 03-22-2011 9:28 AM

I want to upgrade to TheSkyX Serious .The software I have is "The Sky version 5" there is NO where I can find the Serial number and I still have the origenal CD's and covers .The only thing they tell me is"Document version: 1.00.500" and that is a invalid Serial number accordig to your web-site.What can I do??????

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Daniel R. Bisque replied on 03-22-2011 10:05 AM

Andre du preez:
The software I have is "The Sky version 5" there is NO where I can find the Serial number
If there is no serial number included with the product, then, most likely, this version came as part of a telescope purchase.  Versions of TheSky that are distributed by third-party telescope manufacturers do not include a serial number.

That said, you are eligible to upgrade to TheSkyX Serious Astronomer Edition.  See TheSkyX Seroius Astronomer Edition Upgrade Eligibility page for details.

 

Daniel R. Bisque Software Bisque, Inc. 912 Twelfth St Golden, CO 80401-1114 USA Software Bisque Home Office Hours: 8 a.m. - 5 p.m. Monday-Friday Mountain Time (GMT-7:00)

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Mark Giangrave replied on 02-06-2012 8:48 AM

Though we still need a valid serial # for this upgrade, which we don't have. To, I can't open the files on the cd-rom due to incompatibility in order to find a number. The are some numbers on the back of the cd around the spindle hole, but I haven't been successful with those.

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