Software Bisque Knowledge Base Article - 1215

LOST SERIAL NUMBER OR PASSWORD

ISSUE

I've lost my Software Bisque software serial number, or the password needed to download a product or need new media. How can I obtain a replacement password, serial number or media?

RESOLUTION

If you registered your product at www.bisque.com/register, please visit the Pre-Sales Questions, Comments, Suggestions and Feedback forum at the Software Bisque Support Corner and request that your serial number be emailed to you. Please provide the name under which the product was registered. This forum is moderated, and any personal information supplied remains private.

If you have not registered your product, then Software Bisque requires proof of purchase to issue replacement serial numbers, passwords or media.

The following are acceptable forms of proof of purchase:

• A Software Bisque web order number.
• A Software Bisque invoice number.
• The name or email address that was used to purchase a Software Bisque product (so we can find your original order).
• A copy of the original sales receipt for the product. Please fax a copy to (303) 278-0045 including your name and email address, or post this information on the moderated Pre-Sales Questions, Comments, Suggestions and Feedback forum.

Contact Information: See the bottom of every page at www.bisque.com for phone and fax number.  See this article for details about ordering replacement media from Software Bisque: http://www.bisque.com/sc/forums/p/358/342.aspx#342

APPLIES TO

All Software Bisque products

KEYWORDS

SBKB, missing

Last Reviewed: 08/147/2008