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Change from Mac to Windows

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garrettn Posted: 01-08-2017 10:57 AM

Hi.

I recently moved from Mac to Windows and I would also like to move my TheSkyX Serious Edition from Mac to Windows as well. I don't want a multi-os license as I'm not using Mac anymore.

Can I get some help with that? I have an  active subscription / serial number. 

Thanks!!

-g

Top 25 Contributor
Posts 1,823
Software Bisque Employee

Our Front Desk staff can help with this. I've just sent an email message to them asking that they work with you on making this change.

Brian S. Rickard
Software Bisque, Inc.

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Thanks. I guess I will wait for a reply? 

Honestly, this "support forum" concept is the most awkward way I've encountered of getting support for license issues. Should (can?) I just contact the front desk directly?

 

 

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any updates? just an active-sub customer looking for an answer to straightforward question. 

Top 25 Contributor
Posts 1,823
Software Bisque Employee

garrettn:
Honestly, this "support forum" concept is the most awkward way I've encountered of getting support for license issues.

Using this forum is only one method for communicating with Software Bisque.

garrettn:
Should (can?) I just contact the front desk directly?

You certainly can, and may. As I already provided, you can simply follow the link to our Front Desk staff to start a conversation with them or send them an email message directly. You may also call or fax them at the appropriate number shown at the bottom of our web site.

Brian S. Rickard
Software Bisque, Inc.

Top 100 Contributor
Posts 213
Software Bisque Employee

Dear garrettn,

I apologize for the delay in response.

I have adjusted your account and you now have a windows serial number registered in your account. 

Please let me know if there is anything further I can help you with. 

Please accept my apology as I work on catching up on all of my emails and request during our winter break.

Thank you for your continued patience and understanding.

Best Regards,

Dorothy Nantz

Dorothy@bisque.com 

 

Front Desk

Software Bisque, Inc.

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Golden, Colorado 80403-8058

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