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A new order was placed in stead of renewel of registration

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Jan van der Meer Posted: 03-07-2018 1:21 AM

Good morning,

It wwas my intention upon your automatic email to renew the registration of the software Bisque. In stead by error I received a new set of software. I noticed this when I received the invoice through Visa Creditcard Service.

I have not downloaded the software since I was ill. Since I upon your request have chosen for renewel of the registration I request you toblock the download procedure in ths case and credit me for the amount of 144,00 USD.

I am using your software since february 2017.

The ordernumber was 303-278-4478.

I look forward to your answer.

Regards J. van der Meer

 

Top 10 Contributor
Posts 3,324
Software Bisque Employee

Thank you for wishing to renew your subscription; I apologise for the problem you encountered.

Your original renewal order was for the correct USD $30 price, however that failed (most commonly due to a problem with the credit card details), and your subsequent re-order was at the price of the full product.

We can correct your order to be a renewal of your subscription and issue a refund for the $114 overcharge. Or are you indicating that you no longer wish to renew your subscription, and prefer to receive a refund of the full $144?

J. van der Meer:
The ordernumber was 303-278-4478.

For your reference, the order number is actually INV30546. (What you listed is our telephone number.)

Brian S. Rickard
Software Bisque, Inc.

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Posts 5

Good morning,

Thank you for your mail and I apologize for not earlier sending an answer. I appreciate the content of your reply and I look forward to receiving the refund $114 to my Visa account.

Thank you for your service.

Regards Jan van der Meer

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Posts 5

Good afternoon,

I thank you for your support in your mail. I checked my data and software. It turns out that the new order for software was in my ordersheet and the previous order of 2017 was made inactive. In the meantime I have cancelled the new software order. In order to facilitate the reactivating after registration I was asked to  accept the bill of $ 30 through my creditcard. In order to avoid futher mistakes or errors I propose to credit the total amount 0f $ 144 to my Visa credit account an d after reseipt I will register for another year.

Looking forward to receiving your confirmation.

Regards Jan van der Meer

Not Ranked
Posts 5

For the attention of Brian,

Hello Brian,

I read your message to the frontdesk lady. Sofar the reimbursement to my Visa account was not made.

What is the problem? I hope I can be of help to you in case of a problem.

Regards

Jan van der Meer

Top 10 Contributor
Posts 3,324
Software Bisque Employee

I apologize for the delay. The refund for the full amount was issued on March 28 (US time).

Brian S. Rickard
Software Bisque, Inc.

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