Software Bisque

Take a virtual tour of the Software Bisque campus Watch Steve Bisque discuss the Paramount mount with S&T's Dennis Di Cicco Read the Paramount MYT Review Read about the Paramount Software Suite

Paramount ME Reparation

rated by 0 users
This post has 1 Reply | 1 Follower

Not Ranked
Posts 1
Luigi.Muolo Posted: 05-08-2019 8:06 AM

I have a mechanical issue with the Paramount ME mount, it doesn't move properly. 

Is possible to ship it back to you for some reparations?

Or can you suggest me some procedures in order to fix this issue? 

Top 10 Contributor
Posts 3,827
Software Bisque Employee

It is possible to have the mount serviced at our facility, but it may also be possible that we can help you correct the problem yourself. Would you please give more detail about the problem you're experiencing? For instance, do the motors successfully initialise when the mount is powered on? If so, is the mount able to home properly? Does the problem occur when slewing to a target, and if so, is it limited to certain areas of the sky?

Brian S. Rickard
Software Bisque, Inc.

Page 1 of 1 (2 items) | RSS


© 2019 Software Bisque, Inc. 862 Brickyard Circle, Golden, CO 80403-8058 USA - phone: +1 303 278 4478 fax: +1 303 278 0045