I originally subscribed to TSX Serious (expires May 30, 2019) but two months later I upgraded to TSX Professional with Camera Add On (expires July 19, 2019. I have received a renewal notice to renew TSX Serious. Do I have to renew TSX Serious for $30 and TSX Professional for $100 to continue using TSX Professional with Camera Add On?
John Harris NS5Y:Do I have to renew TSX Serious for $30 and TSX Professional for $100 to continue using TSX Professional with Camera Add On?
Daniel R. Bisque
Software Bisque, Inc.
862 Brickyard Circle
Golden, Colorado 80403-8058
Office Hours: 8 a.m.-5 p.m. Monday-Friday GMT-7:00
I get the following message when I try to cancel the Serious version renewal. Same error with 3 logins and retries.
Will try again later.
Either the site is offline or an unhandled error occurred. We
apologize and have logged the error. Please try your request again or if
you know who your site administrator is let them know too.
I have verified the behaviour you've reported when trying to cancel your account's subscription to TheSkyX Serious Astronomer Edition. I am asking our Front Desk staff to cancel the subscription for you.
Incidentally, now that the subscription has lapsed, you should not receive any future renewal notices anyway. But once it is cancelled, you'll no longer have the option to renew it; that might avoid similar confusion in the future.
Brian S. RickardSoftware Bisque, Inc.
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