jimgian:No because the driver does not appear in the lpt/com port section of device manager so the steps cannot be followed.
See my previous post how to proceed with troubleshooting. It could be that Windows is not recognizing the MKS 5000 because of a USB failure. In that case, the MKS 5000 PCB would need to be replaced.
For the benefit of others reading this post:
Here are additional MKS 5000 replacement links:
Daniel R. Bisque
Software Bisque, Inc.
862 Brickyard Circle
Golden, Colorado 80403-8058
Office Hours: 8 a.m.-5 p.m. Monday-Friday GMT-7:00
This was the error message I received. I grabbed the wrong screen shot before.
jimgian:I did send a couple of screen shots (thanks for the tip) that showed the program list pre install with no MKS driver in the list…
But the first of those two screen captures includes the MKS 5000 driver among those installed.
Brian S. RickardSoftware Bisque, Inc.
I was able to resolve this this morning. I tried several things but not sure what resoved it. I noticed when plugging in to a usb port the OS didn't search for a driver. I reinitialized the usb ports booted the machine and the next time i plugged the mount in, it searched for the driver. Searched windows update for quite a while but reported success. Thanks very much for your aid.
We're glad to hear you have it working again, Jim. Thanks for the update!
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