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Hardware Return Policy

Last post 03-26-2008 11:47 AM by Daniel R. Bisque. 3 replies.
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  • 03-21-2008 4:07 PM

    Hardware Return Policy

    Reply Contact
        Your website indicates that unused software products have a 30-day return window (https://www.bisque.com/secure/storepolicies/ReturnPolicy.asp).  Does the same policy apply to unused hardware products?

  • 03-24-2008 1:49 PM In reply to

    Re: Hardware Return Policy

    Reply Contact

    What product do you want to return?

    Daniel R. Bisque
    Software Bisque, Inc.
    912 Twelfth St
    Golden, CO 80401
    USA
    Software Bisque Home Page
    Office Hours: 8 a.m. - 5 p.m. Monday-Friday Mountain Time (GMT-7:00)

  • 03-25-2008 6:14 PM In reply to

    Re: Hardware Return Policy

    Reply Contact
        -MKS 4000 electronics upgrade kit (have not purchased yet). 

        I'm planning a trip to repair an ailing Paramount ME.  The existing electronics are probably fine (suspected cause is cabling, diagnosed elsewhere on this forum).  In the event that cabling is not the problem, and an electronics upgrade could fix the issue, a "just-in-case" purchase might save me a trip.
        In the event that cable adjustments solve our problems, I'd like to know whether I could return an unopened / unused MKS 4000 upgrade kit for refund.

  • 03-26-2008 11:47 AM In reply to

    Re: Hardware Return Policy

    Reply Contact
    Yes, you can. Just let us know before you ship it back so that we can issue an RMA.
    Daniel R. Bisque
    Software Bisque, Inc.
    912 Twelfth St
    Golden, CO 80401
    USA
    Software Bisque Home Page
    Office Hours: 8 a.m. - 5 p.m. Monday-Friday Mountain Time (GMT-7:00)
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