In order to purchase products, post technical support questions, view documentation, register your serial number, and access other Software Bisque web site resources, you must first create an account and then sign in to the Software Bisque Web Site.
To get started, see How to Join the Software Bisque Web Site.
Why Should I Join the Software Bisque Web Site?
How do I join the Software Bisque Web Site?
How do I sign in to the Software Bisque Web Site?
Answers to Forum-Related Questions
How Do I Ask (Post) a Question?
How do I reply to a post on a Software Bisque Forum?
How do I Send a Private Message?
What is a software subscription?
How do I renew my annual software subscription?
What is the Software Bisque Services Agreement
Return and Refund Policy
If you're unfamiliar with the Software Bisque Web Site, take a moment to read the following procedures on how to join, how to post questions, and where to find answers to common forum-related questions using this forum.
Why Should I Join the Software Bisque Web Site?
Your account with Software Bisque provides the following benefits:
- No more lost or fogetten serial numbers! When you purchase a product from the Software Bisque Store, your serial number(s) are automatically registered to your account, and are always accessible on your account's Subscriptions page. When you register your Software Bisque products purchase from anywhere other than the Software Bisque Store, the serial numbers are stored permanently with your account and are always accessible.
- Review your Software Bisque product purchase history as well as your invoices dates of purchase and mailing addresses.
- Easily renew your Software Subscriptions.
- Edit and personalize your account profile, including your biography, avatar, share RSS Feeds and more.
- Upload files (photos, etc.) to your account's My Files.
- Create friendships and have (private or public) conversations with other members of the Software Bisque Community.
- Post personalized announcements.
- Review your posting activity.
- Send private emails to community members
- Post reviews and ratings for Software Bisque Products.
- Access Software Bisque Knowledge Base Articles to resolve known issues.
- Ask technical support questions.
How Do I Join the Software Bisque Web Site?
Please follow the steps below to join the Software Bisque Web Site.
Step 1: If you have not already done so, you need to join the Software Bisque Web Site by creating an account.
To do so, click the Join link in the upper right corner of the the Software Bisque Web Page.
Figure 1: The Join link is highlighted by the red ellipse.
Step 2: Follow the steps below to complete the registration. Red text means the information is required to register.
Figure 2: The Software Bisque Register and Join Page.
The following window is displayed to confirm successful registration and that you are now logged in:
Figure 3: Successful Account Creation page.
Be sure to write down your sign in name and password so that you can sign in from a different computer or browser at a later date.
Step 3:Now that you've joined and successfully signed in to the Software Bisque Web Site, you can post questions. Remember, you must be signed in to post questions.
Trouble signing in? See this Knowledge Base Article: I Cannot Join or Sign In
- The Software Bisque Web Site requires cookies to be enabled before you can sign in, and to allow automatic sign in in the future.
To enable cookies for this site only (from Internet Explorer),
- Click Tools > Internet Options.
- Click the Privacy tab.
- Click Sites.
- Enter "www.bisque.com" in the Address of Web Site text box.
- Click Allow.
- Click OK.
Non-Internet Explorer user should consult your browser's help for details about allowing per site cookies.
- Spyware applications (such as ZoneAlarm, Microsoft AntiSpyware, etc.) must be configured to allow cookies, too. The "highest" security settings for these applications may prevent cookies from being installed on your computer. Consult the documentation for your spyware application for details about enabling site-specific cookies.
How to Sign In to the Software Bisque Web Site
You must sign into the Software Bisque web site to be able to ask questions, download your registered software or view your account information.
Signing in is simple:
- Visit www.bisque.com.
- Click the Sign In link in the upper right corner of the Home page. See Figure 4 below.
Figure 4: The red arrow shows the location of the Sign In link on the Software Bisque Home Page. Click it to begin the sign in process.
- On the Sign In page, enter your Sign In Name and your Password:
Figure 5: Follow the steps in red to sign in.
Figure 6: When signed in, your sign in name appears in the upper right of the web site.
Trouble signing in? See this Knowledge Base Article: I Cannot Join or Sign In
If you have forgotten your password, please click the I Forgot My Password link.
How Do I Ask (Post) a Question?
Once you've successfully created your account on the Software Bisque Web Site, navigating to, reading and posting questions is simple. The following describes how to post a question to TheSkyX Professional Edition Forum.
Step 1: After signing in, click on the Support Link to show the Software Bisque Support Forums. This is where you can read and post questions.
Figure 7: Support Link on the Software Bisque Web Site.
The top of Support Forums page shows the unread Topics from all forums.
Figure 8: Unread Topics are shown at the top of the Support Forums page.
Scroll down the page to the Browse Support Forums page.
Step 2: Choose a specific forum in which to post a question, scroll down the page to Browse Support Forums.
Figure 9: The Browse Support Forums section of the Support Page.
- TheSkyX Forums: Provides links TheSkyX Professional Edition, TheSky
- Paramount Forums
- Other Support Forums
- iOs Forums
- Knowledge Base - This forum contains articles discussing solutions to known issues. Use the Search SBWS button to search for keywords pertaining to a particular issue.
- Pre-Sales Questions, Comments and Feedback. This is a moderated forum, which means that questions posted here are not visible immediately. Your question will be read by a forum administrator, and then either posted to this forum with the answer, or moved to a more appropriate forum and answered there.
Select the forum to which you want to post a question by clicking on the text link.
Step 3: Click the Write a New Post link (see Figure 7).
Figure 10: Click on the Write a New Post link to proceed.
Step 4: On the Post a Message window, enter the subject and body of your message, and then click the Post button on the bottom of the page.
Figure 11: Enter a Subject and the body of your message, then click the Post button.
Please post questions to the appropriate forum. For example, questions about TheSkyX Professional Edition should be posted to TheSkyX Professional Edition Forum and not the .
How Do I Reply To A Post?
The Software Bisque Community Forums allow you to carry on public conversations by posting questions, reading responses, and replying to responses on the forum using a web browser.
Your Software Bisque account can also be configured to automatically send private e-mail messages to you when someone responds to a forum posts. These automated private e-mails are send from the Software Bisque Forums Administrator e-mail account (phonetically, the email address is ForumAdmin at bisque dot com) and appear in your e-mail reading software (for example, in Microsoft Outlook's Inbox).
If you receive an automated private e-mail from the Software Bisque Forum Administrator but want to respond publically to the Software Bisque Forums, a very common mistake is to use your e-mail software to reply to the private email, instead of posting a public response to the forum from your web browser.
Figure 12: Clicking the Reply button from your e-mail software sends a private email to Software Bisque, but does not send the message to the forum.
To Reply (Publically):
- Launch a web brower.Go to www.bisque.com/
- Find your post on the appropriate support forum.
- Click the Reply link on the Forum page and type your response (Figure 13).
- When finished, click the Post graphic.
Figure 13: Click the Reply button from your web browser (Internet Explorer, Safari, Chrome, Firefox, etc.) to respond.
Your post will now appear on the forum, rather than being sent as a private e-mail message to Software Bisque.
Do You Have Questions About Using the Software Bisque Site?
Click on the Help text link for answers to many common questions about using the Software Bisque Web Site.
What is a Conversation?
A conversation is a private message between you and a friend on the site. No private information, such as the user's email address, is disclosed.
How to I Access My Conversations?
How Do I Renew My Annual Software Subscription?
You will begin receiving reminder emails a few weeks before your annual software subscription is due to expire.
To renew your subscription:
- Sign into your Software Bisque account.
- Click your sign in name to view your account profile.
- On your account profile page, click the Subscriptions link to view the My Subscriptions page.
- In the Actions column of the product you wish to renew, click the Renew link to checkout.
IMPORTANT NOTE 1: Shipping costs are not applied to subscription renewals, but the will appear.
When renewing your subscription, the automated Software Bisque Store also shows the shipping cost for this product, and is removed before the subscription renewal order is processed. If you have any problems with your order, please send an email to the Software Bisque Front Desk, FrontDesk@bisque.com and we’ll do everything we can to help as quickly as possible.
IMPORTANT NOTE 2: DO NOT buy the full product again when you mean to renew your subscription!
When renewing a subscription, click on the Renew link as shown above. Do NOT find the product on the store and buy it again as you will be charged the full price for the product! In other words, renewing a subscription is not the same as buying the product. Double check the price before you commit. If you accidentally buy the product again, when you meant to renew, we will of course refund the difference.
SOFTWARE BISQUE'S PROVIDES PURCHASING, SUPPORT AND OTHER SERVICES TO YOU ON THIS SITE ("SERVICES"), THE USE OF WHICH IS SUBJECT TO THE TERMS AND CONDITIONS OF THIS END-USER AGREEMENT, AS AMENDED FROM TIME TO TIME WITHOUT NOTICE FROM SOFTWARE BISQUE, WHICH NOTICE MAY BE PROVIDED TO YOU ON THE PAGES THROUGH WHICH YOU ACCESS OR USE THE SERVICES. PROCEEDING WITH THE USE OF THE SERVICES, OR THE CONTINUED USE OF THE SERVICES AFTER RECEIVING NOTICE OF ANY CHANGES, CONSTITUTES YOUR ASSENT TO AND ACCEPTANCE OF THE END-USER AGREEMENT. IF YOU DO NOT AGREE WITH ALL THE TERMS, YOU MUST NOT USE THE SERVICES.
SOFTWARE BISQUE™ INCORPORATED END-USER SERVICES AGREEMENT
This End-User Services Agreement ("Agreement") is an agreement between you, an individual or an individual acting on behalf of your employer, a corporation, partnership, or other legal entity that will be using Software Bisque's services ("User"), Software Bisque Incorporated, a Colorado corporation located at 912 12th Street Golden Colorado 80401-1114, and the owner of the web site through which you have requested Software Bisque's services ("Company"). The use of Software Bisque services, as described below in Section 2 hereto (the "Services"), are subject to the terms and conditions of this Agreement.
1. ACKNOWLEDGMENT AND ACCEPTANCE OF AGREEMENT
The Services, provided by Company, are provided to User under the terms and conditions of this Agreement, any amendments to this Agreement, any operating rules or policies that may be published from time to time by Company, and the Software Bisque End User License Agreement, all of which are hereby incorporated by reference. This Agreement comprises the entire agreement between User and Company and supersedes any prior agreements pertaining to the subject matter contained herein.
2. DESCRIPTION OF SERVICES
Company is providing User with any or all of the following services: (a) access to the Software Bisque Community Forum; (b) access to software downloads; and (c) any other services which Company may elect to provide in the future. These Services are provided to User at the discretion of Company, and Company has no obligation to provide the Services directly to User. Company does not charge User for the Services (though Company may do so at any time in the future), but may charge for enhancements User may elect to obtain.
Company also reserves the right to modify or discontinue, temporarily or permanently, the Services with or without notice to User. User agrees that Company shall not be liable to User or any third party for any modification or discontinuance of the Services.
3. USER'S REGISTRATION OBLIGATIONS
User must be at least thirteen (13) years old to register for the Services. In consideration of use of the Services, User agrees to: (a) provide true, accurate, current, and complete information about User as prompted by the registration form; and (b) to maintain and update this information to keep it true, accurate, current, and complete. If any information provided by User ("Registration Data") is untrue, inaccurate, not current, or incomplete, Company has the right to terminate User's account and refuse any and all current and/or future use of the Services.
4. USE OF REGISTRATION DATA
5. USER CONTENT
Company considers email transmitted via the Services to be the private correspondence of the sender. Neither Company nor Client will monitor, edit, or disclose the contents of a User's private communications, except that User agrees that Company may do so: (a) as required by law; (b) to comply with legal process; (c) if necessary to enforce this Agreement; (d) to respond to claims that such contents violate the rights of third parties; or (e) to protect the rights or property of Company or others.
User acknowledges that content posted to public community areas is publicly available and that Company does not take any responsibility for such content. However, Company reserves the right to remove any public content posted by a User that violates any law or condition of this Agreement, upon notice of such violation.
User understands and agrees that technical (and sometimes manual) processing of email communications, search requests, community postings, and any other information supplied by User is and may be required: (a) to send and receive messages; (b) to conform to the technical requirements of connecting networks; (c) to conform to the limitations of the Services; or (d) to conform to other, similar technical requirements.
User acknowledges and agrees that Company does not endorse the content of any User communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, indecent, tortious, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.
6. USER NAME, MEMBER ACCOUNT, PASSWORD AND SECURITY
User will be asked to enter a unique “user name” and password to register. User agrees to choose a user name which is unique, not obscene, unlawful, or otherwise objectionable, in Company's sole discretion. Company shall own User's complete user name.
User will receive a designated account upon completing the registration process for the Services. User is responsible for maintaining the confidentiality of the password and account, and is fully responsible for all activities that occur under User's account. User agrees to immediately notify Company of any unauthorized use of User's password or account or of any other breach of security.
7. USER CONDUCT
User agrees to abide by all applicable local, state, national, and international laws and regulations during use of the Services, and agrees not to interfere with the use and enjoyment of the Services by other users. User agrees to be solely responsible for the contents of User's private and public communications, whether uploaded, posted, emailed, or otherwise transmitted through the Services.
User agrees: (a) not to use the Services for illegal purposes; (b) not to interfere with or disrupt the Services or servers or networks connected to the Services; (c) to comply with all requirements, procedures, policies, and regulations of networks connected to the Services; (d) not to resell the Services or use of or access to the Services; and (e) to comply with all applicable laws regarding the transmission of technical data exported from the United States.
User agrees not to upload, post, email, or otherwise transmit through the Services: (a) any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, indecent, tortuous, or otherwise objectionable material of any kind; (b) any material that violates the rights of another, including, but not limited to, the intellectual property rights of another; (c) any material that violates any applicable local, state, national, or international law or regulation; or (d) unsolicited or unauthorized advertisements, promotional materials, "junk mail," "spam," "chain letters," or other forms of solicitation. User agrees not to attempt to gain unauthorized access to other computer systems or networks connected to the Services. User acknowledges and agrees that Company may ban User from future use of the Services if User does not comply with Company's standards of conduct, even if User attempts to use the Services through another Client or under a different name. Furthermore, User acknowledges and agrees that Company may recover damages from User if User violates these terms.
User agrees to indemnify and hold Company, and their parents, subsidiaries, affiliates, officers, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of User's use of the Services, User's connection to the Services, User's violation of this Agreement, or User's violation of any rights of another party.
9. STORAGE OF COMMUNICATIONS
Company assumes no responsibility for the deletion or failure to store email messages, communications, or other content maintained or transmitted through the Services. Company may establish in its sole discretion an upper limit on the extent of message storage it will maintain for User.
(a) User agrees that Company may terminate User's password, account, or use of the Services if Company believes: (i) that User has violated or acted inconsistently with the letter or spirit of this Agreement; or (ii) that User has violated the rights of Company, Client, or their third party service providers or other Users or parties; or (iii) user has provided an anonymous or invalid email address. User further agrees that Company may terminate User's password, account, or use of the Services if User a.) fails to use the Services at least one time within seven (7) days after initial registration (the "Initial Period"); or b.) fails to use the Services at least one time during any consecutive 30-day period following the Initial Period.
(b) User agrees Company may immediately delete User's account and all related information, communications, and files, and may bar any further access to such account, communications, files, or the Services under any provision of this Agreement. User also acknowledges and agrees that termination of any of the Services may be effected without prior notice.
The Services may provide, or users may include in email or community postings, links to other Web sites or resources. However, User agrees not to include in email or community postings (or elsewhere via the Services) any "deep link" which leads to a web page, other than the home page, of another party's web site unless such a link is authorized by the owner of that web site. User acknowledges and agrees that Company is not responsible for the availability of such external sites or resources, or for User's use of deep links, and that Company, Client, and their third party service providers do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
12. COMPANY'S PROPRIETARY RIGHTS
User acknowledges and agrees that content, including, but not limited to, text, software, music, sound, photographs, graphics, video, or other material contained in sponsor advertisements or information presented to User through the Services or third party advertisers is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. User acknowledges and agrees that User is permitted to use this material and information only as expressly authorized by Company or advertisers, as applicable, and may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without such express authorization.
13. DISCLAIMER OF WARRANTIES
(a) USER EXPRESSLY AGREES THAT USE OF THE SERVICES IS AT USER'S SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
(b) COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
(c) COMPANY MAKES NO WARRANTY THAT THE SERVICES WILL MEET USER'S REQUIREMENTS OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES COMPANY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES, OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.
(d) USER UNDERSTANDS AND AGREES THAT ANY INFORMATION, CONTENT, DATA, OR OTHER MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH OR FROM THE SERVICES IS OBTAINED AT USER'S OWN DISCRETION AND RISK, AND THAT USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO USER'S COMPUTER SYSTEM OR ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.
(e) COMPANY MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH OR FROM THE SERVICES OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICES.
(f) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY USER FROM COMPANY OR THROUGH OR FROM THE SERVICES, SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
(g) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO SOME USERS.
14. LIMITATION OF LIABILITY
(a) USER AGREES THAT COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICES, OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED, OR FROM MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF USER'S TRANSMISSIONS OR DATA, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES, EVEN IF COMPANY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
(b) USER FURTHER AGREES THAT COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM INTERRUPTION, SUSPENSION, OR TERMINATION OF SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL, OR EXEMPLARY DAMAGES, WHETHER SUCH INTERRUPTION, SUSPENSION, OR TERMINATION WAS JUSTIFIED OR NOT, NEGLIGENT OR INTENTIONAL, INADVERTENT OR ADVERTENT.
(c) User acknowledges that Pursuant to Section 512 of the Digital Millennium Copyright Act, Company has a policy providing for termination of Services to account holders who are repeat offenders. However, USER ACKNOWLEDGES AND AGREES THAT IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY DAMAGES, WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF COMPLIANCE OR REASONABLE ATTEMPTS TO: (i) COMPLY WITH UNITED STATES COPYRIGHT ACT; OR (ii) SATISFY REQUIREMENTS TO QUALIFY FOR THE SAFE HARBORS DESIGNATED IN SECTION 512 OF THE DIGITAL MILLENNIUM COPYRIGHT ACT.
(d) IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY AND ALL MATTERS RELATING TO THIS AGREEMENT FOR ANY AGGREGATE AMOUNT IN EXCESS OF $50.
(e) SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SOME USERS.
(f) If you have chosen the virus scanner, please be advised that this virus scanner may not be able to detect or repair all viruses and variants, as new viruses and variants frequently appear. Please be aware that there is a risk involved whenever downloading email attachments to your computer or sending email attachments to others and that, as provided in the Terms of Service, neither Software Bisque nor its licensors are responsible for any damages caused by your decision to do so.
(g) Software Bisque may place limits on mail a user can send in a given period of time in order to protect the health of the company's network.
Company may modify this Agreement at any time, and such modifications shall be effective immediately upon posting or other method of notification to User, which notice may be provided on the web pages through which User accesses or uses the Services. User's continued access or use of the Services shall be deemed to be User's conclusive acceptance of the modified Agreement.
Return and Refund Policy
If you are not satisfied with your Software Bisque product, please call 303 278-4478 for a Return Merchandise Authorization (RMA).
You have up to 14 calendar days from the time you receive your product to initiate a return. Software Bisque charges sales tax for all software purchases if local law in the jurisdiction where you reside requires us to do so.
Sales to End Users Only
The Software Bisque Store sells and ships products to end user customers only. You may not purchase products for resale. Software Bisque reserves the right to refuse or cancel your order if you violate this policy. Please contact us if you wish to to become an authorized Software Bisque Product Reseller