Welcome!
Welcome to the Software Bisque Support Corner. The purpose of
this web page is to enhance the support services we provide to our customers. We've
included a number of resources here to help you obtain free product enhancements, resolve
problems, report bugs, and suggest improvements to our products and service.
Before
submitting a technical support request, please check the following:
-
Visit the Downloads
page to
make sure you have the latest version of the software. If you do not
have the latest version, please download, install and test the update
before submitting a technical support request.
-
Read the Frequently
Asked Questions page for the product. Most commonly asked
questions have been answered there.
Note that you must be a registered
customer in order to receive technical
support. When submitting a technical support request, you must
provide the following information:
-
The serial number of the
product. (The following products require a valid serial number: TheSky Level
II, III, IV version 4 and 5, CCDSoft version 4 and 5, TheSky Pocket Edition
and TPoint.)
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The exact version of the
operating system you are using.
-
The exact version of the
software you are using (click Help > About to view this
information). If you do not have the latest release, please download
the latest release before submitting a technical support request.
-
The exact wording of any error
messages you may have encountered.
-
What command or operation
causes the problem.
-
Please search the Knowledge
Base Articles. Many technical support issues are
addressed in the Software Bisque Knowledge Base.
Your request will be
forwarded to
support technician and answered by a via email in the order the request
was received. We strive to return technical support requests in 48
to 72 business hours from the time they are received. However, because of the
complexity of some technical requests, this is not always possible.
You may also obtain technical support by
facsimile at
303-278-0045, or by submitting a
technical support request.
Knowledge Base Articles
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