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Software Bisque Software License Agreement

Return & Refund Policy

Reactivating your Subscription

Cancelling your Subscription

Resubscribing to your Subscription

Multi-OS and Six License Add On

Software Bisque Software Subscription Terms and Conditions

When you purchase a Software Bisque software product, the price of the product is presented as two separate components:

  1. A one-year subscription fee.
  2. A one-time subscription sign up fee.

The total initial cost of the product is the sum of these two components.

Subscription Benefits

The one-year subscription provides the following benefits:

  • Unrestricted download access the product’s full installer.
  • Unrestricted download access to the latest product updates. Product updates include new features, product improvements, support for new devices (telescopes, cameras, focusers, filter wheels, etc., where applicable), bug fixes and other changes that are not part of the original software license.
  • Unrestricted download access the latest daily builds.

Renewing the annual software subscription is optional. When the subscription expires, or you choose to cancel it, the software continues to operate normally.  You can resubscribe later if you want (see below).


After the first year, to continue receiving the above benefits, you can optionally reactivate the subscription from your Software Bisque web account. 

  • The software and all software modules or “Add Ons” continue to function normally if you choose not to reactivate your subscription.  
  • The optional software modules do not require a separate subscription. For example, TheSkyX Professional Edition’s subscription renewal also applies to all software modules you have purchased, including the Camera module, Dome module, the TPoint module and other modules.
  • Subscription reactivation is not an automatic process.  You will be notified by email when your product subscription is about to expire.  See Reactivate Your Subscription below for details how.
  • There are no shipping costs associated with subscription reactivation.
  • If the subscription is allowed to expire, you will no longer have downloadable access to the product’s installers. As Software Bisque is unable to provide access to older installers, if you plan not to reactivate, please save a backup copy of the installers and updates you download in case you want to re-install them later, for example, on a new computer.

Subscription Maintenance

Reactivating your Subscription
  1. Click My account > Log In.
  2. Click My account > My Subscriptions to view your current subscriptions.
  3. Click on the link to the subscription you wish to reactivate.
  4. Click Reactivate and follow the checkout process.
Cancelling the Subscription
  1. Click My account > Log In.
  2. Click My account > My Subscriptions to view your current subscriptions.
  3. Click on the link to the subscription you wish to resubscribe.
  4. Click Cancel.
Resubscribing to the Subscription

If your subscription has expired, you can resubscribe later:

  1. Click My account > Log In.
  2. Click My account > My Subscriptions to view your current subscriptions.
  3. Click on the link to the subscription you wish to resubscribe.
  4. Click Resubscribe and follow the checkout process.

After Reactivating or Resubscribing

After reactivating or renewing your subscription, you will receive an automated confirmation email and the subscription is active for another year.

Remember, after reactivating or resubscribing to your subscription, nothing physical (media, box or printed user guide) is shipped to you.   

Multi-OS and Six License Add On Subscription

The optional Multi-OS and Six License module gives downloadable access to the latest installers and updates for all supported operating systems. This module includes an annual subscription that is separate from TheSky Professional Edition or TheSky Imaging Edition.

  • In addition maintaining the Multi-OS and Six License module subscription, you must also maintain an active subscription to TheSkyX Professional Edition (any operating system) or TheSky Imaging Edition to access to the latest installers for all supported operating systems. For example, when you purchase TheSky Professional Edition for Windows, then purchase the Multi-OS and Six License module, you must maintain subscriptions for both products, not just one.
  • TheSkyX Pro Multi-OS and Six-License module license is for private, personal, single-user, non-commercial, non-military and non-educational use only.  Site licenses for educational institutions, defense contractors and other applications are sold separately. Email pre-sales@bisque.com and let us know how you wish to use Software Bisque software for your application.
  • TheSky Professional Edition Multi-OS and Six-License Module is included with the Paramount Software Suites and Universal Subscription products.