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  • #410398
    ullrichdittler
    Participant

      Hello Thomas,

      Thank you very much for your answer.

      The values RA: 3147 Dec:870 can be saved (via the button “Save o Bisque TCS”) and read out again after restarting the mount and the PC (“Get from Bisque TCS”): The saving of the data seems to work.

      But homing the mount did not work: Only the RA axis moves when I start the home process and ends with one “peep”. The DEC axis does not move at all. The Sky shows: “not homed”

      Can the behavior be caused by software settings?
      Or would a remote access to the PC and to The Sky be helpful?

      Please let me know what information you still need to solve the problem.

      Best regards,

      Ullrich

      —————-

      For information, here are the parameters of the mount:

      TheSky Version 10.5.0 Build 14036 (64 bit)
      Date: Juni 30, 2026
      Time: 18:59:15

      Motor firmware: 6.0.176
      I/O firmware: 6.0.508
      On-axis version, HA: 12, Dec: 12

      Bisque TCS Parameter                    HA Value      Dec Value
      ———————————  ————- ————–
      MKS_INDEX_ANGLE                   ,         3140 ,          870
      MKS_UNIT_ID_                      ,          100 ,          100
      MKS_ACCELERATION                  ,          600 ,          600
      MKS_HOME_VEL_HI                   ,   1300000000 ,   1300000000
      MKS_HOME_VEL_MED                  ,    150000000 ,    150000000
      MKS_HOME_VEL_LOW                  ,      5900000 ,      5900000
      MKS_HOME_REQD                     ,            1 ,            1
      MKS_HOME_JOYSTICK                 ,            1 ,            1
      MKS_HOME_INDEX_OFFSET             ,         1995 ,           35
      MKS_CREEP_RATE                    ,            0 ,            0
      MKS_GUIDE_RATE                    ,      -700959 ,       700959
      MKS_EMF_CONSTANT                  ,           20 ,           20
      MKS_MAX_SPEED                     ,   1926000000 ,   1926000000
      MKS_BASE_RATE                     ,    -44861734 ,            0
      MKS_MIN_POS_LIMIT                 ,     -5750000 ,     -8500000
      MKS_MAX_POS_LIMIT                 ,      1750000 ,      2500000
      MKS_PEC_RATIO                     ,            8 ,            8
      MKS_HOME_DIR                      ,            1 ,            1
      MKS_HOME_SENSE                    ,            1 ,            1
      MKS_HOME_MODE                     ,            2 ,            2
      MKS_HOME_IN_OUT_IN                ,            1 ,            1
      MKS_PEC_CUTOFF_SPEED              ,            0 ,            0
      MKS_MAX_VOLTAGE                   ,           15 ,           15
      MKS_MAX_GAIN                      ,          150 ,          150
      MKS_MAX_POS_ERROR                 ,         2000 ,         2000
      MKS_JOY_CENTER                    ,         1857 ,         1860
      MKS_MOTOR_FIELD_VOLTAGE           ,            8 ,            8
      MKS_POLE_COUNT                    ,            4 ,            4
      MKS_ENCODER_COUNT                 ,         4000 ,         4000
      MKS_COEFD                         ,            3 ,            3
      MKS_MAX_INTEGRAL                  ,         1280 ,         1280
      MKS_SMALL_STEP                    ,            5 ,            5
      MKS_COEFF_I                       ,          250 ,          250
      MKS_COEFF_P                       ,          128 ,          128
      MKS_DERIV_MAX                     ,          128 ,          128
      MKS_MOTOR_TORQUE_ADV              ,          200 ,          200
      MKS_ONAXIS_A1                     ,            0 ,            0
      MKS_ONAXIS_M1                     ,            0 ,            0
      MKS_ONAXIS_A2                     ,     67108864 ,     67108864
      MKS_ONAXIS_M2                     ,      6000000 ,      6000000
      MKS_ONAXIS_LP_COEF                ,          128 ,          128
      MKS_ONAXIS_MAX_POS_ERR            ,        10002 ,        10002
      MKS_ONAXIS_PEC_STEP_SMALL_P8      ,           20 ,           20
      MKS_ONAXIS_PEC_STEP_BIG_P8        ,          300 ,          221
      MKS_ONAXIS_PEC_DEADBAND_TICKS     ,          120 ,          250
      MKS_ONAXIS_PEC_SMALLSTEP_DEADBAND_TICKS,            4 ,           20
      MKS_ONAXIS_PEC_SMALLSTEP_PROPGAIN ,          300 ,           50
      MKS_ONAXIS_PEC_SMALLSTEP_TRANS_SPEED,      1093504 ,      2523470
      MKS_ONAXIS_ENCODER_COUNT          ,     67108864 ,     67108864
      MKS_ONAXIS_ECCENTRIC_ANGLE_DEGS   ,            0 ,            0
      MKS_ONAXIS_ECCENTRIC_DIST_TICKS   ,            0 ,            0
      MKS_ONAXIS_DIRECT_ENC_POS         ,            0 ,            0
      MKS_ONAXIS_TICKS_TO_PLUS_LIMIT    ,     15741316 ,     15741316
      MKS_OTHER_MAX_CURRENT_MA          ,          950 ,          950
      MKS_OTHER_MOTOR_INDEX_POLARITY    ,            1 ,            1
      MKS_USER1_TICS360                 ,     12000000 ,    -12000000
      MKS_USER1_dEXPECTED_HOME          ,    2.0000000 ,    0.0000000
      MKS_USER1_dHOME_SENSOR            ,    2.0000000 ,    0.0000000
      MKS_USER1_dBASE_RATE_PERC         ,  100.0000000 ,    0.0000000
      MKS_USER1_dCREEP_RATE_ASPS        ,    0.0000000 ,    0.0000000
      MKS_USER1_dGUIDE_RATE_FACT        ,    0.4999960 ,    0.4999960
      MKS_USER1_dMAX_SLEW_PERC          ,   90.0000000 ,   90.0000000
      MKS_USER1_NMOUNT_TYPE             ,            0
      MKS_USER1_SYNC_VERSION            ,        10000
      MKS_USER2_NVERSION                ,            0
      MKS_USER2_FOCUS_AXIS              ,            1
      MKS_OTHER_MOUNT_ID                , Paramount MX
      MKS_OTHER_DEBUG_OUTPUT            ,            0
      MKS_OTHER_STARTUP_JS_RA           ,            0
      MKS_OTHER_STARTUP_JS_DEC          ,            0
      MKS_OTHER_STARTUP_JS_BUTTON       ,            0
      MKS_OTHER_STARTUP_JS_GUIDER       ,            0
      MKS_OTHER_SOUND_GUIDER            ,            0
      MKS_OTHER_GP_IO_1                 ,            0
      MKS_OTHER_GP_IO_2                 ,            0
      MKS_OTHER_GP_IO_3                 ,            0
      MKS_OTHER_GP_IO_4                 ,            0
      MKS_OTHER_JOY_RATE_1              ,            0
      MKS_OTHER_JOY_RATE_2              ,            0
      MKS_OTHER_JOY_RATE_3              ,            0
      MKS_OTHER_JOY_RATE_4              ,            0
      MKS_INI_FOCMULT                   ,            1
      MKS_INI_FLIPHA                    ,    0.0000000
      MKS_INI_SPEEDPERC                 ,           60
      MKS_INI_SPEEDTHRESH               ,            5
      MKS_INI_KERNEL_STATE              ,            0
      MKS_INI_CALLLEVELLOGGING          ,            0
      MKS_INI_PACKETLEVELLOGGING        ,            0
      MKS_INI_FOCUSPULSESLOW            ,           60
      MKS_INI_FOCUSPULSEFAST            ,          200
      MKS_INI_HOMEAFTERCONNECT          ,            0
      MKS_INI_SHOW_LIMITS               ,            0
      MKS_INI_LOG_SLEWS                 ,            0
      MKS_INI_PPEC_HARMONICS            ,            2
      MKS_INI_PPEC_RATIO1               ,    1.0000000
      MKS_INI_PPEC_RATIO2               ,    8.0000000
      MKS_INI_PPEC_RATIO3               ,    1.0000000
      MKS_INI_PPEC_SCALE                ,    1.0000000
      MKS_INI_PPEC_TEETH                ,          375
      MKS_INI_PPEC_PERIODS              ,            1
      MKS_INI_PROHIBIT_TRACKING_BELOW_HZ,            1

      Lorenz
      Participant

        Hi Steve,

        I’m using solely TheSky to control my PME II.

        Last Sunday, I only sent the park command to the mount. After a few seconds in the parked position, the DEC axis moved to seemingly 0° declination, then there was a beep (same as when homing normally, but only one beep).  After that, I sent a park command (not sure if I had to unpark first…), then the DEC axis moved north again until reaching the park position.

        The only other ‘electric’ happening prior, was the closing movement of my telescope cap, but this device has been in service for ten years without ever causing any strange behaviour of the paramount. The cap reached the closed position approx. at the same time as the mount reached its park position.

        I still don’t trust my DEC motor anymore (see previous posts). Mount seems to work (in general) after I fiddled a bit with the connection to the DEC extension cable…since then, the index angle measurements seem to be consistent…

        Here are my parameters (no changes since the very odd occurrence homing DEC out of parked position).

        TheSky Version 10.5.0 Build 14036 (64 bit)
        Date: April 30, 2026
        Time: 21:22:24

        Motor firmware: 6.0.176
        I/O firmware: 6.0.508
        On-axis version, HA: 12, Dec: 12

        Bisque TCS Parameter                    HA Value      Dec Value
        ———————————  ————- ————–
        MKS_INDEX_ANGLE                   ,          197 ,          201
        MKS_UNIT_ID_                      ,          100 ,          100
        MKS_ACCELERATION                  ,          500 ,          500
        MKS_HOME_VEL_HI                   ,   1200000000 ,   1200000000
        MKS_HOME_VEL_MED                  ,    120000000 ,    120000000
        MKS_HOME_VEL_LOW                  ,      5900000 ,      5900000
        MKS_HOME_REQD                     ,            1 ,            1
        MKS_HOME_JOYSTICK                 ,            1 ,            1
        MKS_HOME_INDEX_OFFSET             ,            0 ,            0
        MKS_CREEP_RATE                    ,            0 ,            0
        MKS_GUIDE_RATE                    ,     -1211252 ,       998860
        MKS_EMF_CONSTANT                  ,           53 ,           53
        MKS_MAX_SPEED                     ,   1260000000 ,   1260000000
        MKS_BASE_RATE                     ,    -77521077 ,            0
        MKS_MIN_POS_LIMIT                 ,     -9072000 ,    -10650000
        MKS_MAX_POS_LIMIT                 ,      2160000 ,      3325000
        MKS_PEC_RATIO                     ,            9 ,            9
        MKS_HOME_DIR                      ,            1 ,            1
        MKS_HOME_SENSE                    ,            1 ,            1
        MKS_HOME_MODE                     ,            2 ,            2
        MKS_HOME_IN_OUT_IN                ,            1 ,            1
        MKS_PEC_CUTOFF_SPEED              ,            0 ,            0
        MKS_MAX_VOLTAGE                   ,           15 ,           15
        MKS_MAX_GAIN                      ,          120 ,          120
        MKS_MAX_POS_ERROR                 ,         2000 ,         2000
        MKS_JOY_CENTER                    ,         1853 ,         1860
        MKS_MOTOR_FIELD_VOLTAGE           ,            8 ,            8
        MKS_POLE_COUNT                    ,            8 ,            8
        MKS_ENCODER_COUNT                 ,         4000 ,         4000
        MKS_COEFD                         ,            8 ,            8
        MKS_MAX_INTEGRAL                  ,         1280 ,         1280
        MKS_SMALL_STEP                    ,            5 ,            5
        MKS_COEFF_I                       ,          256 ,          256
        MKS_COEFF_P                       ,          256 ,          256
        MKS_DERIV_MAX                     ,          256 ,          256
        MKS_MOTOR_TORQUE_ADV              ,          200 ,          200
        MKS_ONAXIS_A1                     ,            0 ,            0
        MKS_ONAXIS_M1                     ,            0 ,            0
        MKS_ONAXIS_A2                     ,     67108864 ,     67108864
        MKS_ONAXIS_M2                     ,      6000000 ,      6000000
        MKS_ONAXIS_LP_COEF                ,          128 ,          128
        MKS_ONAXIS_MAX_POS_ERR            ,        10002 ,        10002
        MKS_ONAXIS_PEC_STEP_SMALL_P8      ,           20 ,           20
        MKS_ONAXIS_PEC_STEP_BIG_P8        ,          300 ,          221
        MKS_ONAXIS_PEC_DEADBAND_TICKS     ,          120 ,          250
        MKS_ONAXIS_PEC_SMALLSTEP_DEADBAND_TICKS,            4 ,           20
        MKS_ONAXIS_PEC_SMALLSTEP_PROPGAIN ,          300 ,           50
        MKS_ONAXIS_PEC_SMALLSTEP_TRANS_SPEED,      1093504 ,      2523470
        MKS_ONAXIS_ENCODER_COUNT          ,     67108864 ,     67108864
        MKS_ONAXIS_ECCENTRIC_ANGLE_DEGS   ,            0 ,            0
        MKS_ONAXIS_ECCENTRIC_DIST_TICKS   ,            0 ,            0
        MKS_ONAXIS_DIRECT_ENC_POS         ,            0 ,            0
        MKS_ONAXIS_TICKS_TO_PLUS_LIMIT    ,     15741316 ,     15741316
        MKS_OTHER_MAX_CURRENT_MA          ,          950 ,          950
        MKS_OTHER_MOTOR_INDEX_POLARITY    ,            1 ,            1
        MKS_USER1_TICS360                 ,     20736000 ,    -17100000
        MKS_USER1_dEXPECTED_HOME          ,    2.0000000 ,    0.0000000
        MKS_USER1_dHOME_SENSOR            ,    2.0000000 ,    0.0000000
        MKS_USER1_dBASE_RATE_PERC         ,  100.0000000 ,    0.0000000
        MKS_USER1_dCREEP_RATE_ASPS        ,    0.0000000 ,    0.0000000
        MKS_USER1_dGUIDE_RATE_FACT        ,    0.4999939 ,    0.4999927
        MKS_USER1_dMAX_SLEW_PERC          ,   70.0000000 ,   70.0000000
        MKS_USER1_NMOUNT_TYPE             ,            0
        MKS_USER1_SYNC_VERSION            ,        10000
        MKS_USER2_NVERSION                ,            0
        MKS_USER2_FOCUS_AXIS              ,            1
        MKS_OTHER_MOUNT_ID                , Paramount ME II
        MKS_OTHER_DEBUG_OUTPUT            ,            0
        MKS_OTHER_STARTUP_JS_RA           ,            0
        MKS_OTHER_STARTUP_JS_DEC          ,            0
        MKS_OTHER_STARTUP_JS_BUTTON       ,            0
        MKS_OTHER_STARTUP_JS_GUIDER       ,            0
        MKS_OTHER_SOUND_GUIDER            ,            0
        MKS_OTHER_GP_IO_1                 ,            0
        MKS_OTHER_GP_IO_2                 ,            0
        MKS_OTHER_GP_IO_3                 ,            0
        MKS_OTHER_GP_IO_4                 ,            0
        MKS_OTHER_JOY_RATE_1              ,       266478
        MKS_OTHER_JOY_RATE_2              ,      2519435
        MKS_OTHER_JOY_RATE_3              ,     66135168
        MKS_OTHER_JOY_RATE_4              ,   1211266828
        MKS_INI_FOCMULT                   ,            1
        MKS_INI_FLIPHA                    ,   -0.2411778
        MKS_INI_SPEEDPERC                 ,           60
        MKS_INI_SPEEDTHRESH               ,            5
        MKS_INI_KERNEL_STATE              ,            0
        MKS_INI_CALLLEVELLOGGING          ,            0
        MKS_INI_PACKETLEVELLOGGING        ,            0
        MKS_INI_FOCUSPULSESLOW            ,           60
        MKS_INI_FOCUSPULSEFAST            ,          200
        MKS_INI_HOMEAFTERCONNECT          ,            0
        MKS_INI_SHOW_LIMITS               ,            0
        MKS_INI_LOG_SLEWS                 ,            0
        MKS_INI_PPEC_HARMONICS            ,            2
        MKS_INI_PPEC_RATIO1               ,    3.0000000
        MKS_INI_PPEC_RATIO2               ,    9.0000000
        MKS_INI_PPEC_RATIO3               ,    1.0000000
        MKS_INI_PPEC_SCALE                ,    1.0000000
        MKS_INI_PPEC_TEETH                ,          576
        MKS_INI_PPEC_PERIODS              ,            1
        MKS_INI_PROHIBIT_TRACKING_BELOW_HZ,            1

        • This reply was modified 2 months, 3 weeks ago by Lorenz.
        dale didomenico
        Participant

          I recently upgraded my MKS-4000 to MKS-6000 Kit on my Classic ME. Now, I get very poor tracking in RA.  In rechecking my mount I also, noticed very strange behavior when reading my ME motor index values which can be 1000 count off of reading.

          The combinations I get are listed below on different readings following the SB ME instructions for reading the indexes.

          RA   DEC

          509 1198  1st read

          1507 1197 2nd read

          1506 196 3d read

          597 198 forth read

          Based on these changes the numbers either have an extra 1000 added to the value or subtracted from the final value. Either way, the values should only change by 1 or 2 according to SB docs, so not sure what’s going on here. I do the measurements in balance mode only. I read the belts do not need to be removed for the ME classic anymore when reading motor indexes.

          I have tried testing the mount with either combination above for the indexes, then proceed to do a Tpoint run, APA  then new Tpoint run and still get poor tracking with RA star trail oscillation.

          The dynamics of my mount configuration is below…

          Running Daily Build 10.5.0 13960 Latest, Motor Firmware 6.0.174, IO Firmware 6.0.506

          The google drive below has my latest Tpoint run, PE log for load and inspection, RAW PE data and sample Fit file with 60 sec image with the star movement in RA direction.

          https://drive.google.com/drive/folders/1ZnuWbOYb7l9Ij7gv6s8Y2ZN5exFU7RIT?usp=sharing

          https://drive.google.com/drive/folders/1ZnuWbOYb7l9Ij7gv6s8Y2ZN5exFU7RIT?usp=sharing

           

          • This topic was modified 11 months, 1 week ago by dale didomenico.
          #401589
          Gene3
          Participant

            APA CLS success!

            Hey Tom- The build on my Series 6 MyT was 13936. I updated it to the latest (13954) and APA works perfectly. I did a 64 point Tpoint model which got me a Sky RMS of 8.0. I then did APA with CLS and in less than 10 minutes I had it dialed in as “excellent” in AZ and ALT. 6 minute subs at FL of 1000mm were perfect! I am going to check daily builds more often (8 yrs and 4 Paramounts and I never realized…) Thanks for your help – Gene

             

            #387659
            1671chrisw
            Participant

              I have the MKS 6000 successfully installed. Where do I connect the AO/Scope cable from my SBIG 11000m as the new instrument panel doesn’t have a guider port any more. Or don’t I need it if I use “direct guide”. Thank you

              admin
              Participant

                AN SBIG CAMERA FIELD OF VIEW INDICATOR IS NOT LISTED IN THESKY6

                ISSUE

                I want to create a FOVI based on the SBIG ST-11000 CCD (or other) camera, but it is not listed in the Detector Database list on the View > Field of View Indicators, Detectors tab.

                RESOLUTION

                The specifications for the SBIG STL-11000 (and other newer model SBIG cameras) are included with TheSky6 version 6.0.0.23 and later. Click here to download TheSky6 Update.

                Note: In order to preserve your modifications to the detector geometry list, the file that contains new detector information is not updated automatically.

                To update this file, replace the file named Detector Geometry.txt in the TheSky6's My Documents folder with the newer, updated version of this same named file in TheSky6's Data folder. See below for details on how to do so.

                1. From Windows Explorer, navigate to the TheSky6's Data/User/Field of View Indicators folder, by default, it is located in the folder:

                  “C:/Program Files/ Software Bisque/TheSky6/Data/User/Field of View Indicators” 

                2. Select the file named Detector Geometry.txt and then click Edit | Copy.
                3. Navigate to the folder “My Documents/Software Bisque/TheSky6/Field of View Indicators” and then click Edit | Paste.
                4. When prompted to replace the existing file, click Yes.

                If you've made changes to your list of detectors, and just want to add the SBIG STL-11000 (or other model camera) to your list of detectors, then edit “Detector Geometry.txt” in the “My Documents” folder and add the “STL-11000 + ST-237…” information from the “Detector Geometry.txt” file in TheSky6's Data/User/Field of View Indicators folder.

                APPLIES TO

                TheSky6 Professional Edition, TheSky6 Serious Astronomer Edition version 6.0.0.21 and earlier.

                KEYWORDS

                SBKB

                Last Reviewed:

                admin
                Participant

                  Software Bisque Knowledge Base Article – 1145

                  THESKY DISCONNECTS FROM THE TELESCOPE WHEN A PARALLEL CAMERA DOWNLOADS

                  ISSUE

                  When downloading an image with a parallel SBIG camera, TheSky may automatically terminate the link to the telescope with the error 213 “Error, poor communication, link automatically terminated.”

                  RESOLUTION

                  Two possible solutions are:

                  1. Turn on High Priority Downloads in CCDSoft. From the camera control window go to the Setup tab and place a checkmark next to “High priority downloads.”

                  Or

                  2. Configure TheSky to not automatically disconnect the telescope upon poor communications.

                  A. Go to Start, Run and type “Regedit” and press OK.
                  B. Navigate to the HKEY_CURRENT_USER/Software/Software Bisque/TheSky/TELESCOPE for TheSky version 5 customers or HKEY_CURRENT_USER/Software/Software Bisque/TheSky6/TELESCOPE for TheSky6 customers.
                  C. Select, Edit, New, DWORD value, for the Name type “AutoTerminateErrCnt” and for the value put in something larger than 3 which is the default (like 1000).

                  APPLIES TO

                  TheSky Version 5
                  TheSky Version 6
                  CCDSoft Version 5

                  KEYWORDS

                  SBKB

                  Last Reviewed: 11/24/2004

                  admin
                  Participant

                    Software Bisque Knowledge Base Article – 1098

                    WHAT FORMS OF PAYMENT DOES SOFTWARE BISQUE ACCEPT?

                    ISSUE

                    What forms of payment does Software Bisque accept? 

                    RESOLUTION

                    Software Bisque accepts the following methods of payment:

                    Form of Payment Description
                    Credit Cards The Software Bisque Store accepts the following major credit cards on the Software Bisque Store.

                    • Visa
                    • MasterCard
                    • American Express
                    • Discover

                    The Software Bisque store does not accept PayPal (we apologize for the inconvenience).

                     

                    Checks or Money Orders

                    Software Bisque accepts personal checks, checks from schools or other institutions (checks must be drawn on a U.S. bank) or money orders in US currency. 

                    Please make checks payable to:  Software Bisque, Incorporated.

                    What does 'A Check Drawn on a US Bank' mean?

                     

                    Wire Transfers 

                    Software Bisque can arrange a wire transfer as payment for orders exceeding $1000.00 and does not charge additional fees for this method of payment.

                    Note that wire transfers can be expensive for both parties, as banks typically apply significant processing fees to both you and Software Bisque.  Please contact your local bank or financial institution for details about the charges you will incur when perfoming a wire transfer.

                    Software Bisque can provide account routing numbers on request. 

                    Please email the Software Bisque Front Desk to get started.

                    Thank you.

                     

                    Faxed Purchase Orders

                    Faxed purchase orders on school or institution letterhead. Terms are net 15.

                    Orders can be placed with Software Bisque using the following methods:

                    Web Orders Visit the Software Bisque Store to place a secure order (credit card required).
                    Phone Orders Call Software Bisque at 1-800-843-7599 or (303) 278-4478 and request a product or upgrade.

                     

                    Facsimile Order Fax the information below to Software Bisque at (303) 278-0045

                     

                    Mail Order Software Bisque
                    912 12th St
                    Golden, CO 80401-1114 USA

                    Please provide the following information when placing orders:

                    • The name and the version of the product you currently own (upgrades only)

                    • Serial number of this product (for software upgrades only)

                    • Product to which to purchase

                    • Your First and Last Name

                    • Street Address

                    • City, State or Province, Postal Code or Zip Code

                    • Country (if outside USA)

                    • Daytime phone number

                    • Credit card number and expiration date. (Never send your unsecured credit card information via e-mail!)

                    Notes:

                    • A security deposit is required when ordering certain hardware products, such as Paramounts.

                    • Software Bisque uses UPS (United Parcel Service) for all shipments, unless otherwise specified. If you require a different shipping service, please specify the company name and the required delivery type (overnight, second day, ground, Saturday delivery, etc.) when placing your order. Web customers should enter this information in the “Special Instructions” text box when placing your order.

                    APPLIES TO

                    All Software Bisque products.

                    KEYWORDS

                    SBKB, contact, address, shipping, cost, delivery, method

                    #88237
                    admin
                    Participant

                      Software Bisque Knowledge Base Article – 1084

                      “NO COMPATIBLE PROGRAM WAS FOUND” MESSAGE WHEN INSTALLING THESKY POCKET EDITION

                      ISSUE

                      I receive an error message “No compatible program with device was found” when installing TheSky Pocket Edition.

                      RESOLUTION

                      1. Download and install the latest version from http://www.bisque.com/pedl.
                      2. If the behavior persists, try to manually install TheSky Pocket Edition to the device.

                      To manually install TheSky Pocket Edition to the mobile device:

                      TheSky Pocket Edition installer copies several “.CAB” files to your desktop computer, in the “C:/Program Files/Software Bisque/TheSky Pocket Edition” folder.

                      TheSky Pocket Edition .CAB Files:
                      TheSky Pocket Edition.PPC300_2577.cab
                      TheSky Pocket Edition.PPC300_4000.cab
                      TheSky Pocket Edition.PPC300_10003.cab

                      a. Use ActiveSync to manually copy the file with the “2577” number (the numerical code for StrongARM processors).
                      b. On the mobile device, Tap this file name (using the Start | Programs | File Explorer) to begin the installation.

                      TheSky Pocket Edition will be installed to your device.

                      APPLIES TO

                      TheSky Pocket Edition and TheSky Pocket Edition with Pocket TPoint.

                      KEYWORDS

                      SBKB

                      admin
                      Participant

                        Software Bisque Knowledge Base Article – 223

                        PRE-4000 B.C. SOLAR SYSTEM POSITIONS INCORRECT

                        ISSUE

                        When using TheSky to display positions of Solar System objects (e.g. planets), or star positions (relative to horizon), results are incorrect for ancient (pre-4000 B.C.) dates.

                        RESOLUTION

                        Early versions of TheSky v4.00 for Windows had a date limit of 4000 B.C. to A.D. 10000. By the release of v4.00.105, the date entry limit had been extended backward to 4712 B.C., however the computational algorithms still had the 4000 B.C. limit.

                        Because of this inconsistency, setting the date and time (Data, Site Information, Date & Time) to a year less than -4000 always gives the result for January 1 of 4000 B.C. (thus, changing the date within this range will not alter the Sky Display). When performing a Time Skip across this limit, results prior to -4001 will be treated as the year -4001.

                        This problem was corrected, and the date limit further extended to 4713 B.C. in TheSky v4.00.200. The user should obtain this, or a later version.

                        APPLIES TO

                        Time Skip

                        KEYWORDS

                        SBKB

                        This article was formerly published under the identifier Q447KB in Software Bisque’s prior knowledge base.

                        Last Reviewed: 11/24/2004

                        admin
                        Participant

                          Software Bisque Knowledge Base Article – 224

                          THESKY DOESN’T ACCEPT YEAR 4713 B.C.

                          ISSUE

                          TheSky doesn’t accept the year 4713 B.C. (-4713) in the Data, Site Information, Date and Time tab sheet. It rolls over from -4712 to 10000, even though source algorithms allow 4713 B.C.

                          RESOLUTION

                          Early versions of TheSky v4.00 for Windows had a date limit of 4000 B.C. to A.D. 10000. By the release of v4.00.105, the date entry limit had been extended backward to 4712 B.C., however the computational algorithms still had the 4000 B.C. limit.

                          Because of this inconsistency, setting the date and time (Data, Site Information, Date & Time) to a year less than -4000 always gives the result for January 1 of 4000 B.C. (thus, changing the date within this range will not alter the Sky Display). When performing a Time Skip across this limit, results prior to -4001 will be treated as the year -4001.

                          This problem was corrected, and the date limit further extended to 4713 B.C. in TheSky v4.00.200. The user should obtain this, or a later version.

                          APPLIES TO

                          Time Skip

                          KEYWORDS

                          SBKB

                          This article was formerly published under the identifier Q448KB in Software Bisque’s prior knowledge base.

                          Last Reviewed: 11/24/2004

                          admin
                          Participant

                            Software Bisque Knowledge Base Article – 115

                            IMAGE BUTTON NOT ENABLED FOR SOME NGCS

                            ISSUE

                            With the NGC pictures (Ngcpic.sdb) active, the Object Identification dialog does not have an available Image button (camera), even though there is an associated image.

                            This affects all NGC objects with a catalog number less than 1000.

                            Examples: NGC5, NGC991.

                            RESOLUTION

                            TheSky does not correctly associate NGC aliases with preceding zeroes. This will be fixed in a future release, however there is an immediate solution:

                            1. Obtain a modified Ngcpic.txt and Ngcpic.sdb file from Software Bisque.
                            2. Place the new Ngcpic.txt and Ngcpic.sdb files in your …/TheSky/database folder.
                            3. If your CD-ROM is not drive letter E, then you will need to edit the Ngcpic.txt file and search-and-replace all occurrences of “E:” with the correct drive letter, including the colon.
                            4. Use TheSky’s Data, Sky Database Manager, Add/Remove Databases command to remove the current Ngcpic.sdb (if added), then add the new …/TheSky/database/Ngcpic.sdb database in its place.

                            APPLIES TO

                            General

                            KEYWORDS

                            SBKB

                            This article was formerly published under the identifier Q240KB in Software Bisque’s prior knowledge base.

                            Last Reviewed: 11/24/2004

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