Software Bisque Knowledge Base Article – 210

ERROR -115 DURING INSTALLATION BY INSTALLSHIELD

ISSUE

While installing (TPoint), after entering user information and serial number, installation proceeds for a while, but then (at 32%) an error message is displayed:

“An error occurred during the move data process -115”

RESOLUTION

InstallShield’s error #-115 indicates that a file is Read Only, and therefore cannot be modified.

We’re looking into further possibilities, but here are some things to try:

1. Delete the contents of the temporary folder (e.g. C:/Windows/Temp).
2. If present, delete the application’s folder remaining from previous installation attempts.
3. Check for Read Only files on the installation disc.
4. Copy the install disc to a new folder on the hard drive, and run Setup.exe from there.

APPLIES TO

Installation

KEYWORDS

SBKB

This article was formerly published under the identifier Q423KB in Software Bisque’s prior knowledge base.

Last Reviewed: 11/24/2004