Forums Knowledge Base Knowledge Base Articles SBKB 1075 – I PURCHASED AN UNREGISTERED OR PREVIOUSLY OWNED PRODUCT

Viewing 1 post (of 1 total)
  • Author
  • #88228

    admin
    Participant

    Software Bisque Knowledge Base Article – 1075

    I PURCHASED AN UNREGISTERED, OR PREVIOUSLY OWNED PARAMOUNT MOUNT, OR PREVIOUSLY OWNED COPY OF THESKY. HOW DO I TRANSFER THE SOFTWARE LICENSE AND SERIAL NUMBER?

    ISSUE

    Software Bisque software is distributed under the Software Bisque Software License Agreement (SLA). One of the terms of this agreement that the licensee must agree to when installing the software is that Software Bisque retains ownership of the software, and the licensee may not transfer the software license to a third pary.

    RESOLUTION

    Software Bisque can transfer the software license agreement from the previous licensee to the new licensee.  In order for this transfer1 to take place, where possible, both parties must notify Software Bisque of the transaction, in writing, so that Software Bisque can legally transfer the software license. Please carefully review the SLA for details about the software licensing agreement. Please email following the information to the Software Bisque Front Desk.

    Current Legal License Holder’s Information (Transferor2 ):

    • Name of Product User’s Name
    • Street Address
    • City
    • State/Province
    • ZIP/Postal Code
    • Email address associated with Software Bisque Support member account
    • Serial number(s) of product(s), where applicable

    Party to Transfer the Legal License To (Transferee):

    • Name
    • Street Address
    • City
    • State/Province
    • ZIP/Postal Code
    • Email address (associated with Software Bisque account)

    With the above information, Software Bisque can legally transfer the software license.

    Paramount Mount and Paramount Software Serial Number, Software Upgrade and License Transfer

    Software Upgrade/Hardware and Software License Transfer Fee: $500

    The transferee receives a one-year subscription to TheSky Professional Edition (all operating system ), the Cameras+ module, the Domes module, the TPoint module, and Multi-OS+ module.  This license transfer fee does not change the terms of the the original Paramount Limited Warranty.

    TheSky and Other Software License Transfer

    Software License Transfer Fee: The transfer cost is equivalent to that of renewing the software product’s subscription for one year. For example, TheSky Serious Astronomer is $30, TheSky Professional Edition is $100. This does not apply to a Paramount Software Suite transfer, which includes TheSky Professional Edition.

    Subscription: The transferee receives a one-year subscription to the software product, effective the date of the transfer.

    Additional Notes

    • Any remainder of the transferor’s subscription will be forfeited; it cannot be transferred.
    • Please allow ten (10) business days for the license transfer to be completed.

    APPLIES TO

    Non-retired Software Bisque software.

    1 The software license for retired Software Bisque software (including TheSky6, TheSky Version 5, TheSky Version 4, TheSky Version 2, TheSky Version 1, TheSky for DOS, CCDSoft, TPoint for Windows, AutomaDome, IAClient, IAServer, and PrecisionPEC) is not transferrable.

    2 If you or your astronomy club have inherited a Paramount mount, if possible, please provide the previous owner’s name, or, provide the mount serial number and the software serial number.

    KEYWORDS

    SBKB, transfer, third-party, used, sell, legal

    • This topic was modified 1 year, 8 months ago by  Daniel R. Bisque.
    • This topic was modified 1 year, 8 months ago by  Daniel R. Bisque.
    • This topic was modified 1 year, 7 months ago by  Daniel R. Bisque.
    • This topic was modified 1 year, 7 months ago by  Daniel R. Bisque.
    • This topic was modified 1 year, 7 months ago by  Daniel R. Bisque.
    • This topic was modified 1 year, 7 months ago by  Daniel R. Bisque.
    • This topic was modified 1 year, 7 months ago by  Daniel R. Bisque.
    • This topic was modified 4 months, 2 weeks ago by  Daniel R. Bisque.
    • This topic was modified 1 week, 2 days ago by  Daniel R. Bisque.
    • This topic was modified 1 week, 2 days ago by  Daniel R. Bisque.
Viewing 1 post (of 1 total)

The forum ‘Knowledge Base Articles’ is closed to new topics and replies.