Forums Knowledge Base Knowledge Base Articles 278 – LAUCHING APPLICATION RESULTS IN ERROR MESSAGE

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    Software Bisque Knowledge Base Article – 278

    LAUCHING APPLICATION RESULTS IN ERROR MESSAGE

    ISSUE

    Launching a Software Bisque application results in the error message:

    “Linked to missing export ACCUGNT5.DLL:”

    Clicking OK results in a second error message:

    “C:/Program Files/Software Bisque//.exe A device attached to the system is not functioning.”

    RESOLUTION

    There is an outdated version of the dynamic-link library named ACCUGNT5.DLL in the system folder of the computer.Move the file ACCUGNT5.DLL from c:/Program Files/Common Files/System folder to the C:/Windows/System folder (replace the outdated version with the newer version that is distributed by Software Bisque’s applications).

    Note: Make sure that System files (.DLLs) are displayed shown by Windows
    Explorer (DLL files are hidden by default).

    More Information

    A third-party application has incorrectly installed ACCUGNT5.DLL into the Windows System folder.¬†Following Microsoft’s software installation guidelines, it should be installed to the “program files” folder (the “C:/Program Files/Common Files/System” folder).

    APPLIES TO

    General

    KEYWORDS

    SBKB

    This article was formerly published under the identifier Q541KB in Software Bisque’s prior knowledge base.

    Last Reviewed: 03/28/2005

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